Refunds and cancellations

We refund everything you paid, less any fee the payment provider or bank kept and does not return.

Work has started once we have begun analysis, design, development or set-up for your order, or paid for third-party services for it, and have told you so. See Public offer, 8.2.

You pay for the work done up to the day you cancel, and for third-party costs already spent on the order that cannot be returned. We refund the rest and send you the calculation in writing.

Stages you have already accepted are not refunded. See Public offer, 8.3 and 8.4.

Cancel any time, in your account, in the Portal or by writing to us. Access runs to the end of the period you paid for, and nothing more is charged. See Public offer, 7.7.

Monthly plans: the month under way is not refunded. Months you paid ahead that have not started are refunded in full. See Public offer, 8.5.

Yearly plans: cancel within 14 days of paying, for a first purchase or a renewal, and we refund the full amount. After that, we refund the whole months left, in proportion to the price you paid. See Public offer, 8.6.

Automatic renewal happens only if you turned it on. We remind you before each charge, and you can turn it off at any time. If a renewal was charged that you did not want, tell us within 7 days; if the product has not been used since, we refund it in full. See Public offer, 8.7.

Usage that has already taken place is not refunded. Set-up and other one-off services are refunded like project work. See Public offer, 8.8.

If we cannot complete an order for reasons on our side, or cancel it ourselves, we refund in full everything you paid for work not delivered. If we end your subscription through no fault of yours, or take away something significant your paid plan included, we refund the unused part of the period. See Public offer, 8.9.

Write to [email protected] from the address or account you ordered from. Give the invoice number; a reason helps, but it is not required.

We reply within 3 business days with the amount.

We pay the refund within 10 business days of agreeing the amount, the same way you paid: a card payment goes back through the same payment provider, a bank transfer goes back to the account it came from.

When the money shows in your account depends on your bank or payment provider, and can take a few more days.

If you are a consumer, this policy does not limit your rights under the Law of the Republic of Uzbekistan "On Protection of Consumer Rights".